• kewakl (Customer)

    In the release notes for SureServo2 it describes how to fix this issue.

    If you have tried that, maybe contact techsupport.

    • ral;len8122 (Customer)

      appreciate your reply but cant seem to find the release notes

      • PouchesInc (Customer)

        https://www.automationdirect.com/support/software-downloads#

        ^^^ Select Servos -> SV2 Pro -> click on release notes.

         

        It should be an mscvp120.dll rather than 122. The library file is part of Visual C++ and is used by many programs that run in Windows (Just like .NET is), I really dont understand why Microsoft doesnt include Visual C++ versions as a base part of Windows since it is a required download in many cases.

         

        If it really is mscvp122.dll error then it could be part of something like the 2015 version of C++ rather than the 2013 one it says to download

        Expand Post

      • kewakl (Customer)

        Since AD updated the download section, they have obscured their links. go to the sureservo software download page, look for the release notes. What @PouchesInc (Customer)​  posted might work for you. I do not have the software installed, so I cannot confirm.

      • kewakl (Customer)

        mscvp120 v 122 is why one reason that I mentioned if @ral;len8122 (Customer)​  has already followed these instructions to contact techsupport, it could be a versioning issue.

        I do not have experience with SS2 software/issues with ss2 software

 

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