JC8287 (Customer) asked a question.

Do-more designer 2.9.4 opens as if it is a new install every time.

When I open DMD, the application thinks it is a new install every time, at least that is what it seems like. the issues I see when I open the app are as follows:

  1. when I open the app, the daily tip dialog box pops up even after unchecking the show tips at startup box.
  2. previously opened programs do not show up in the projects window.
  3. when I go into edit mode the project freezes due to the "New instruction toolbox!" modal dialog box opening off screen. this issue goes away when I hit enter or esc, but it reappears every time I open the app.

PC is a new Dell laptop running windows 11.


  • kewakl (Customer)

    -not specifically to poster...

    Could this be a virtualstore issue? maybe DMD is writing to a virtualstore folder and reading from its 'data' folder

    Could this be a permissions issue? maybe windows dos not allow this DMD install to write to its 'data' folders

    I would expect some error/event messages if this were the case

     

    understand that I do NOT have any evidence to support these questions, but I have had virtualstore issues with some automation software in the past

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    • HOST_franji1 (HOST Engineering)

      That sounds right. Good catch!

       

      Try rebooting. If that doesn't help, try uninstalling then reinstalling 2.9.4. There's definitely a permissions issue writing to the INI file (where these "startup" settings are massaged as you use the software, like Tip of the Day). Windows places the working INI file in a user specific "virtual store" that the O/S controls. The actual (hidden) folder is

      C:\Users\<your user name>\AppData\Local\VirtualStore\Windows

      or more precisely

      %LOCALAPPDATA%\VirtualStore\Windows

       

      Where is your specific user folder? Has any of its access rights been modified (i.e. your organization's I.T. dept tweaked the file/folder access)

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