JimEb (Customer) asked a question.
Productivity1000 internet time sync help
Automation Direct has a video showing how to do this and it's very straight forward. I set it up exactly as that video shows but I keep getting an error when the PLC tries to sync to the internet time. Says "No response from time server".
I tried many different IP addresses from that gov't time server website with no joy. My PLC is on a network with internet access. I'm programming this PLC via a computer connect to the network. In that case I'm assuming the PLC can access the internet as well. Where to start troubleshooting this? Is there any other configuring you must do to get your PLC to communicate over the internet? Do I need to open ports up on my router, UTP 123 or something?
In your hardware config, check the settings for IP, mask, gateway, and DNS servers you have set in the PLC. Make sure they all look right. Then if possible, from another computer than you have been programming on open a command prompt and use ping to see if you can get a response from the PLC, just to confirm it is sending/receiving traffic from different places on your network. Then double check the time server by using ping to hit it as well and make sure you are getting a response.
The time server I am using in one of my PLC projects is 216.239.35.0. I believe this is one of Google's NTP servers as I just did a ping to time.google.com and it returned the IP 216.239.35.8, which would be right along with that other one I have been using for years now.
Their video doesn't show you the network config of the PLC. Is your DNS setup correctly? You don't need a proper DNS to work locally but if you want to reach out to time servers you will need to verify that it's reaching valid DNS servers.
Yup...That's what it was. DNS and default gateway weren't set up. I never checked that as I assumed that got automatically set to defaults on initially connecting since I was able to communicate with the PLC over the network.