Schmu (Customer) asked a question.
Do-More PLC comm issue. I use FILELOG to store batch info. Every reset of the batch the rung is supposed to email the file out. The filelog is storing data properly. The EMAIL function fails to email it after a couple of attempts.
Other inventory emails still work, it seems to only be the one with a file attached. I have verified the log is still storing data for each batch, it just fails to email. Error code on do-more logger says "TCP connection failed or was unexpectedly closed in EMAIL" & "Server connection lost. shutting down..." I do not have any overlapping contacts. Any ideas?
Hi Schmu,
Is this account a GMail?
If so then check to ensure that you are using less secured apps.
I would also check the DNS.
https://accautomation.ca/brx-plc-email-text-sms-messaging-gmail/
Just some thoughts.
Regards,
Garry
https://accautomation.ca/series/brx-do-more-plc/
FYI, later firmware/software integrates the DNS lookup to the SMTP Server device so that you don't need to worry about dynamic IP addressing that gmail uses.
I am using polarismail as they havent been as picky with the security issue. I can try changing things there and seeing if that frees anything up. I can change the filename for the log and it will successfully email about twice, then fail from there on. I don't know if it is being flagged as spam or threatening in any way...
Polarismail uses a whitelist and blacklist. I would check to ensure that the email is on the whitelist and not on the blacklist.
https://wiki.emailarray.com/display/Support/Whitelist+or+Blacklist+an+e-mail+address
Regards,
Garry
Yeah, these are on my whitelist, and were working up until 11/19 where it stopped after 2 emails. It has not worked since with the attachment. The regular emails without attachment are still processing correctly. Thanks though!
gmail will not accept my login, ugh. I don't know. I have 2 different plc's using the same polaris email info. It works fine on the one, fine on this one except with attachments. Attachments with same info work fine in the other plc, so I am at a loss.
I set up Exchange to do it and it seems to work just fine.... Perhaps I no longer need polaris
Thanks for the update Schmu.
Garry