adccommunitymod (AutomationDirect) asked a question.
Created Date: August 15,2005
Created By: krak
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i am looking to be able to screen machines i have sold and have the ablity using internet to A: troobleshoot the machine from the internet b: data collection / analize c: program changes or upgrades that we do for free now, but we have to go onsite to do. my question is what kind of risks are involved to a companies infrastructure to allow them to run a lan line to my machine. and what kinda of precautions should i have in place to prevent any kind of hacking? is the a site i can go to find a little more about this topic.
Created Date: August 19,2005
Created by: rex2802
Krak,
My customers love the idea, but their IT departments always but the kabosh on the implementation. They don't feel comfortable opening a port in their firewalls is the main reason.
Created Date: August 19,2005
Created by: bcarlton
We have one customer who is setting this up right now. To address these concerns they stated that they would only plug in the Ethernet at the machine if they have already called and set up for us to observe/troubleshoot. Of course we will have the PLC password in place.
Created Date: August 19,2005
Created by: krak
is there a way to side track the firewall, ie go around it instead of through it?
Created Date: August 19,2005
Created by: bcarlton
I'm not an IT type guy. I don't know if the 'port pass through ' setup with DirectSoft lends itself to any degree of security. In my view someone with Directsoft, with the correct password, would have to try to access that particular IP at that particular port number. If that isn't secure enough the possibly a VPN setup in the customer's plant. But don't ask me the details on that.
Created Date: August 22,2005
Created by: yura
Try VPN. Look here (just one of many)http://www.dlink.com/products/?pid=428
http://forum1.automationdirect.com/board/eek.gif It's easy...
Created Date: August 15,2005
Created by: krak
i am looking to be able to screen machines i have sold and have the ablity using internet to
A: troobleshoot the machine from the internet
b: data collection / analize
c: program changes or upgrades that we do for free now, but we have to go onsite to do.
my question is what kind of risks are involved to a companies infrastructure to allow them to run a lan line to my machine.
and what kinda of precautions should i have in place to prevent any kind of hacking?
is the a site i can go to find a little more about this topic.