adccommunitymod (AutomationDirect) asked a question.
Created Date: February 05,2020
Created By: Jim Andrews
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Hi, I'm using the Productivity Suite IDE to program a P3-550E. The problem is when I click on "Tag Database " from either the top menu or the left sidebar, it doesn't open. No error message, no indication that anything is wrong. The window didn't spawn inside or outside of the main window, it's not accessible by messing around in the "Window " menu, it's not on the Windows 10 taskbar. It either fails silently and doesn't open the Tag Database window, or (as a coworker suggested) it's opening somewhere offscreen, but somewhere I can't access. Has anyone else had this problem?
Created Date: February 05,2020
Created by: Jim Andrews
Hi, I'm using the Productivity Suite IDE to program a P3-550E. The problem is when I click on "Tag Database " from either the top menu or the left sidebar, it doesn't open. No error message, no indication that anything is wrong. The window didn't spawn inside or outside of the main window, it's not accessible by messing around in the "Window " menu, it's not on the Windows 10 taskbar. It either fails silently and doesn't open the Tag Database window, or (as a coworker suggested) it's opening somewhere offscreen, but somewhere I can't access.
Has anyone else had this problem?
Created Date: February 05,2020
Created by: Todd Dice
It will help if you can provide the software version of P-Suite you 're using.
Created Date: February 06,2020
Created by: ADC_CommTeam02
Try selecting Tools -> Reset Screen Layout.
Created Date: February 06,2020
Created by: kewakl
Jim Andrews Do you usually have a second monitor that is now disconnected?
If so, that is where the Tag Database window most likely ..... is.
Todd Dice it probably makes no difference. PSuite (and CLICK) have NO IDEA where their respective child windows live. One would think that DSS should get involved.
Created Date: February 06,2020
Created by: ADC_CommTeam02
This was added as an improvement:
Productivity Suite Release Notes Version 3.2.0.12 Release Date: 4/18/18
1.) Any off-screen panels that were set up on multiple screens are now automatically moved back if only one screen is detected.
Created Date: February 06,2020
Created by: MikeN
This was added as an improvement:
Productivity Suite Release Notes Version 3.2.0.12 Release Date: 4/18/18
1.) Any off-screen panels that were set up on multiple screens are now automatically moved back if only one screen is detected.
I was pretty sure I remembered times in the past couple of years where a window opened on a screen that no longer existed, so I went and tested this right now and 100% that feature does not function.
What I did was:
Open Productivity Suite 3.5.2.2 (current latest)
Open tag database to verify it auto opens the window on the second display where it normally does
Close tag database.
Open again to verify a second time it auto opens on display 2
Close tag database
Turn off second monitor
Open "display settings " in windows
Unplug monitor cable
Verify in display settings that the second monitor no longer shows up in windows at all
Open tag database. This opened on screen #2 that no longer exists and I cannot see the tag database at all.
OS is Windows 10 x64 Pro for Workstation v.1909 (current latest stable release)
Monitor 1 (primary) is connected with Display Port
Monitor 2 is connected with HDMI. This is the one I unplugged to test
Created Date: February 06,2020
Created by: ADC_CommTeam02
Ok thanks. I will report this to our development team.
Created Date: February 06,2020
Created by: kewakl
MikeN
Can/will you redo your test.
this time, close/reopen the software after it fails to move the window to an existing screen?
???????thx
Created Date: February 06,2020
Created by: MikeN
MikeN
Can/will you redo your test.
this time, close/reopen the software after it fails to move the window to an existing screen?
???????thx
Did the test again, and after closing Productivity Suite and then starting the software up again without the second monitor plugged in, it will move Tag Database window to the main monitor when I try to open the tag database. So I guess the feature does kinda work, but the software has to be restarted in between.
Created Date: February 06,2020
Created by: kewakl
Thanks!
That is what I wished to have explained--and not by me.
I can't be the only pacsuite user with *issues*