adccommunitymod (AutomationDirect) asked a question.
Created Date: October 04,2015
Created By: Dean
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I have the client properly configured according to how all of the accounts at my company are set up. I have the correct recipient in the address book. The configuration settings are "SMTP Server Requires Authentication ", and I 've tried both POP3 before SMTP and just SMTP Authentication options, (though I know that POP before SMTP is right), ports are SMTP 25 ,POP3 110, which works elsewhere. I have checked and rechecked the account and password. This HMI is on a static IP inside the LAN. When I trigger a send I get RTE-041 Email Connection Error. Any insights?
Created Date: October 05,2015
Created by: HMI Eng
Sounds like you have everything correct.
What version of software are your using?
Do you have SSL selected? Are you sure this is correct?
Contact Tech Support. They may need see your project.
Created Date: October 05,2015
Created by: Dean
Sounds like you have everything correct.
What version of software are your using? 6.13
Do you have SSL selected? Are you sure this is correct? Our ISP doesn't require SSL on either send or receive, but I tried both, one or the other and neither.
Contact Tech Support. They may need see your project. Will do.
Created Date: October 06,2015
Created by: plcnut
Many times the server examines the name AND the ip contained in the header. So you will need the dns server address in your Cmore. 8.8.8.8 or 8.8.4.4 are two of Google's dns servers. That should get you going.
Created Date: October 06,2015
Created by: Dean
Oh, I think I'm starting to get it. So our mail server wants to see if the email itself is authentic, so it looks for a DNS, and a mail server name in the message header, but they don't necessarily have to match?
Created Date: October 04,2015
Created by: Dean
I have the client properly configured according to how all of the accounts at my company are set up. I have the correct recipient in the address book. The configuration settings are "SMTP Server Requires Authentication ", and I 've tried both POP3 before SMTP and just SMTP Authentication options, (though I know that POP before SMTP is right), ports are SMTP 25 ,POP3 110, which works elsewhere. I have checked and rechecked the account and password. This HMI is on a static IP inside the LAN. When I trigger a send I get RTE-041 Email Connection Error. Any insights?