adccommunitymod (AutomationDirect) asked a question.
Created Date: February 20,2011
Created By: rguimond
**** This post has been imported from our legacy forum. Information in this post may be outdated and links contained in the post may no longer work.****
I'm using a 6 " C-More for logging data and sending email notification of events. Currently, it is supposed to send an email at the top of every hour containing two key pieces of information. It's also supposed to send an email at the end of a particular cycle that shows how long the previous cycle took. All data is coming from an SLC 5/05 PLC. The event manager is set up to record the event(s) to a CF card, which it always does. I'm guessing the problem may be related to a timeout with the SMTP server. Is this a common problem?
Created Date: February 21,2011
Created by: Do-more PE
Not that I am aware of.
Created Date: February 21,2011
Created by: rguimond
Do you have any suggestions?
The event is always logged on the CF card.
Created Date: February 21,2011
Created by: Do-more PE
It is probably due to the amount of Ethernet traffic. Why that is I don't know, but since I haven't seen any reported issues it's my best guess.
Created Date: February 21,2011
Created by: HMI Eng
You should contct Technical Support and be ready to send them your project and information on your email service.
Created Date: February 22,2011
Created by: automate-it
I have this problem occasionally. Several panels are sending an hourly report. Once in a while it will skip an email. The process is not critical, so I haven't been too worried about it.
I have been thinking about using "SYS ERR Email Error " in the event manager to copy the tag to a PLC address, then writing logic to identify a failed email send and reattempt. I haven't gotten around to this, but it's on my to-do list.
Created Date: February 23,2011
Created by: bmil
I also am having the same issue. The data files get to the CF card, but no emails are sent. I my quest to solve this, I found an earlier post that states the panels are not smart enough to be able to send through a SMTP server that requires SSL authentication and most of todays ISPs require it. The post recommends using third party software or another service provider (ie. = more $) to relay the email. I am very happy with the panel otherwise, but am disappointed that the firmware does not provide a way to easily utilize the very useful email feature out of the box in todays internet environment. Maybe they will provide a fix in a future release. If they already have, & I have not been able to find it, I apologize. If I can find the old post, I will refer to it here.
Found the old post form ~12/08 here:
http://forum.automationdirect.com/showthread.php?t=5344&highlight=smtp
At the end, it says there was a solution in March of 09. I will look for the firmware upgrade. Again, I love this panel and apologize if I missed the firmware upgrade.
Created Date: February 23,2011
Created by: HMI Eng
It was SMTP Authentication that was supported in March '09. SSL Authentication is not supported but we do know that it is an important feature. Sorry for the inconvenience.
Created Date: February 20,2011
Created by: rguimond
I'm using a 6 " C-More for logging data and sending email notification of events. Currently, it is supposed to send an email at the top of every hour containing two key pieces of information. It's also supposed to send an email at the end of a particular cycle that shows how long the previous cycle took.
All data is coming from an SLC 5/05 PLC. The event manager is set up to record the event(s) to a CF card, which it always does. I'm guessing the problem may be related to a timeout with the SMTP server.
Is this a common problem?