adccommunitymod (AutomationDirect) asked a question.
C-More OS/Firmware trouble
Created Date: September 16,2010
Created By: Vhin
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Hello I'm fairly new at AD plc and I'm setting up a DL260 with a EA7-T8C touch panel. I got to work and communicate through ethernet via ECOM100 but at some point the screen just went white and I can't communicate with it or even access the system setup screen. All the documentations I 've read points to a OS and/or Firmware problem. I tried using the C-More software auto recovery tool but it doesn't work. Can u guys give me additional inputs on what to do?
Created Date: September 16,2010
Created by: bcarlton
Unless someone had exactly this same thing happen I would imagine a call to AD is the best route.
Created Date: September 16,2010
Created by: HMI Eng
If you power cycle and it starts up okay, then we need to know what FW version you have. If cycling power does not help, you should call tech support.
Created Date: September 17,2010
Created by: Vhin
I tried to cycle power a couple of times but nothing changed. I contacted our supplier and they contacted taiwan sales office. I am still waiting for reply before I take any actions.
Created Date: September 17,2010
Created by: HMI Eng
Sounds like the panel needs to be returned. How old is it?
Created Date: September 16,2010
Created by: Vhin
Hello I'm fairly new at AD plc and I'm setting up a DL260 with a EA7-T8C touch panel. I got to work and communicate through ethernet via ECOM100 but at some point the screen just went white and I can't communicate with it or even access the system setup screen. All the documentations I 've read points to a OS and/or Firmware problem. I tried using the C-More software auto recovery tool but it doesn't work. Can u guys give me additional inputs on what to do?