adccommunitymod (AutomationDirect) asked a question.
Created Date: August 15,2008
Created By: ksmith
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I am trying to set up email on a 10 " C More here at work for testing purposes. I have an e-mail account that I use successfully on an ECOM 100. When I set up the same account on the C-More, I get an RTE-042 when I try and send from the screen (Test Email form Panel), and I get a GUI-049 on the software. I have triple checked all settings on from the email address to the DNS server to the password for the email account to the ....everything, and always get the same message. Any suggestions from anyone? Tech support suggested it may be a firewall issue here at work. If so, why would the ECOM and outlook express be able to send using the same settings. I have tried using to wireshark for packet sniffing, but not sure what I am looking at. Any suggestions from anyone would be greatly appreciated.
Created Date: August 15,2008
Created by: Do-more PE
Cmore processes email slightly different from an Ecom from what I understand.
Cmore uses POP before SMTP for authentication. This requires both a POP server and an SMTP server. Basically it means that the Cmore queries the POP server, then uses the authentication it gets from the POP server to send the email via SMTP.
This is usually the most common reason for the GUI-049.
Created Date: September 19,2008
Created by: ksmith
Still having trouble with e-mail on the C-More. I have tried everything I can think of and have read in the help files and all posts on the forum. FTP works great. I am using a Verizon pop3 account that works on the same network with Outlook Express. Still get RTE-041 and RTE-042 depending on what I change. Have the correct DNS server set up, tried both the mail servers names and ip addresses in the receive and send server entries, correct port numbers, log in info.
Is there a reason Outlook Express would work fine but not the C-More as it relates to the firewall here at our office. The only thing I have not tried is taking this home and trying it there. I guess I could try a free Pop3 account somewhere to see if it is something Verizon is killing.
Created Date: September 20,2008
Created by: Do-more PE
When you setup your email with Outlook Express do you have to check the box that says "My server requires SMTP authentication "?
Created Date: September 23,2008
Created by: HMI Eng
You may need to contact tech support and let them look at your project. Make sure you have all of the Verizon information also.
Created Date: September 23,2008
Created by: ksmith
In OE in the Outgoing Mail Server section, I have to check the "My server requires authentication " box. Is this the killer for the C-More?
Created Date: September 23,2008
Created by: Do-more PE
That means that your server requires SMTP authentication which is different from POP before SMTP. So yes, that is the problem.
Created Date: September 23,2008
Created by: ksmith
So much for my ISP, V_____n. Any suggestions on ISPs or free e-mail providers that have POP before SMTP or any suggestions for a workaround?
Created Date: September 24,2008
Created by: Shimmy
I'm not much help here but maybe gmail would work? Also here are some links that might help
http://www.zenz-solutions.de/mailproxy/english.html
http://email.about.com/od/windowsmailservers/gr/pop_before_smtp.htm
Created Date: September 24,2008
Created by: ksmith
Thanks, I'll give them a look and see what I can learn.
Created Date: September 24,2008
Created by: marksji
Most SMTP servers these days will require SMTP authentication. There are a few ISPs left that will allow no authentication if you connect to their physical network, but not many.
One work-around would be to setup your own SMTP server on the local network... just be sure its behind a firewall or it will end up being an open relay that a LOT of SPAM will go through.
HMI Eng, is true SMTP authentication something that can be put into the next firmware? Seems like it would be pretty easy since the C-More already can do POP before SMTP.