Bearhead (Customer) asked a question.
Running Productivity Suite 4.5.1.6 and the program locks up when opening the Tag Database. This just started today, and I have been using/editing the same application for a month or so with no issues. When either double clicking from the left window, or opening from the tool bar the entire program stops responding. Sometimes, after about 10 minutes, it may show portions of the Tag Database window, but nothing in either the window or the rest of the program can be selected. I have to force the program to stop with Task Manager and then reopen it.
When reopening, it will come on with the "Start Productivity" splash with the Start New / Open Existing / Read from CPU option, AND have a blank Tag Database window open. If choosing "Open Existing" it will attempt to open the project, but remain locked up. I have to close the splash, close the blank Tag Database window, and then open the project. Any attempts to open the Tag Database result in the same issue.
I tried "reset screen layout" with no change, and am running as an administrator
I would add a screenshot of what I'm seeing, but screen capture stops working during this event as well.
Thank you for reaching out! Could you please generate a system report and send it to me via private message? I'll use it to try and replicate the issue on my end. I appreciate your assistance!
System Report sent via private message
Go to this link for information on how to create a system report.
@Bearhead (Customer) Thank you for submitting your project! After testing with both versions 4.5.1.6 and the current release 4.6.1.7, the TagDB opens successfully within 4–5 seconds on the initial launch with no errors or issues. All subsequent attempts to open the TagDB respond immediately as expected.
Unfortunately, I was unable to reproduce the issue you reported. As a next step, I would recommend uninstalling and reinstalling the software, as this may resolve the problem on your end. If the issue persists after reinstalling — please reach out to our technical support team for further assistance.
Do you have any active file scanning or backup services on that PC? OneDrive, Barracuda, Norton or similar?
Yes. Our company has FortiClient VPN which also scans everything all the time. This happens when not on VPN, and I cannot shut it down.
Have you tried using another PC that isn't on the corporate system to see if you get a different result?