Ryan Poethke (Customer) asked a question.

PLC damaged in shipping

Might be a good idea to add some additional padding to the BRX packaging. The DIN rail clip tab arrived snapped off. I've repaired it with super glue (and I suppose it really only has to work once).broken DIN rail tabThe box must've taken a hit during shipping. Looks like UPS isn't too gentle these days, what with the volume they're dealing with.

 

Any way to get just a new clip piece without RMA'ing the whole PLC? I can definitely get it on to the DIN rail no problem, but if the tab breaks and I have to unmount the PLC, I imagine I'm going to have a bad afternoon.

 

 

Thanks,

 

Ryan Poethke


Garry likes this.
  • HOST_BobO (AutomationDirect)

    We'll get you a replacement. PM me your contact info.​

    Selected as Best
  • HOST_BobO (AutomationDirect)

    We'll get you a replacement. PM me your contact info.​

    Selected as Best
  • Ryan Poethke (Customer)

    I got the replacement clips this morning. Thanks!