dt (Customer) asked a question.
I updated to V6.61 in August from 6.51
all was good until while at a customer's site I found that the software crashes when selecting a pushbutton to edit. all other object types worked as expected. While on a phone call with support I started the software up and went to recreate the issue while talking to Jeff. The problem did not occur at that moment. The difference was that I was connected to the company's network. Jeff and I dug in deeper - I disconnected from the network and selected the pushbutton to edit -- crash occurred. So, the question is this - where is the function call that insists on looking in my profile for being on line to my company network and can that be modified? The failure happens even when starting with a clean interface program and creating the one and only object, a pushbutton.
I uninstalled the software and downloaded the zip file (this morning - 9/29) - same behavior. I cannot be on the company network at all customer locations - please advise.
Type of panel EA9-15CL-R. ECOM protocol.
thanks
Our HMI engineering team has been made aware of this issue and we received your project file. They will try and duplicate the issue and if needed tech will be reaching out to you for any additional information or questions.
I will update this post once a resolution has been found.
I am having the same issue, any object under the pushbutton tab crashes the program.
@JCamel (Customer) Can you call into our tech support team at 1-800-633-0405. We would like to get more information from you on this issue.