adccommunitymod (AutomationDirect) asked a question.
PLC Type Not Supported
Created Date: June 25,2014
Created By: david222
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I have just purchased Dsoft5 software. Trying to get a program out of a 06 PLC for validation purposes. I have the communication settings from the manufacturer that built the machine. When I try to connect I get "PLC type (03800002) is not supported by any installed knowledge base " When IT installed the software they did a complete install, not custom. Any help?? Thanks David
Created Date: June 25,2014
Created by: Bob S BN
Which port are you trying to connect to?
The 15 pin secondary can be software programmed for many different protocals.
The small port has fixed settings that should connect for programming and is typically used for that purpose.
Created Date: June 25,2014
Created by: scott.lawrence
also, what DS version?
and what controller make & firmware? I know OP said an 06, but which one?
Created Date: June 25,2014
Created by: jwbaker3
On the DS Launch window go to the Applications tab and the PLC's supported will be in the center window.
JW
Created Date: June 25,2014
Created by: david222
Thanks for all of the suggestions. I spoke with tech support and they are telling me that I did not get a good software install.
Thanks Again.
David
Created Date: June 25,2014
Created by: david222
I have just purchased Dsoft5 software. Trying to get a program out of a 06 PLC for validation purposes. I have the communication settings from the manufacturer that built the machine. When I try to connect I get "PLC type (03800002) is not supported by any installed knowledge base " When IT installed the software they did a complete install, not custom. Any help??
Thanks
David