Created Date: May 01,2018

Created by: KyleB

Hi all,

I recently installed the Productivity Suite software onto my Windows 10 laptop.

I can open the software and even edit rungs and setup the hardware however any time I go to save the file the software crashes.

The same thing also happens if I click to open a project.

The software version is 3.2.1.1 and I 've had the same issue with 3.1.1.1 that I had installed before.

So far I 've tried:

Uninstalling/Reinstalling (ran setup as Admin)

Unchecked the read only in the folder properties

Rebooted the machine, multiple times

Run the software as admin

Uninstalled/disabled all antivirus software

Installed all available Windows updates

If anyone has any ideas I'd really appreciate it as I 've spent a couple hours trying to sort this out instead of programming.

Thanks!

Created Date: May 01,2018

Created by: PLC_PM

Is this a relatively new laptop, or one that you’ve upgraded to Windows 10? If so, what was the original operating system? Is it a 32 or 64 bit OS?

Please check that your laptop meets the minimum requirements to operate the software:

https://cdn.automationdirect.com/static/specs/pspgmsw.pdf

Also, can you confirm where on your laptop (specific drive location) that the software is installed?

Where are you saving the file when it crashes?

Where are you opening from when it crashes?